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Support

Client Services

OIT Client Services team provides technology support for the Clark Atlanta University community, including students, faculty, staff, and institutional partners. Our team delivers responsive, customer-focused assistance to help ensure reliable access to essential digital tools and services across campus.

Support Options

  • Man in a light jacket smiles on a bench, woman walks in the background.

    🎧 OIT Help Desk

    Email or call to report technical issues or request support.

    Email: support@cau.edu  
    Phone: 404-880-6482 (24/7)
     

  • Ellucian logo in purple text on a white background.

    🗄️ Banner

    Report technical issues or make requests regarding Banner, Argos, or Degree Works.

    Email: bannerapps@cau.edu
     

  • Man in a denim jacket studying with a laptop, seated at a table with others.

    💬 Canvas Support

    Canvas provides 24/7 support by phone or chat. 

    Click the Help button in Canvas to contact Canvas Support.

    For login issues or missing courses, contact the OIT Help Desk.
     

Walk-In Support

Visit our walk-in support center for immediate assistance with your technology needs.

What to Expect:
• Our Walk-in Support technician will assist you to the best of their ability
• Receive next steps and guidance as needed
• During high-volume periods, wait times may increase
• If you're unable to wait, please submit a support ticket by emailing support@cau.edu

📍 Location: McPheeters Dennis 331H
🕐 Hours: Tuesday–Thursday, 10:00 a.m.–12:00 p.m. and 1:00 p.m.–3:30 p.m.

How to Submit a Support Ticket

Please allow up to 48 hours for OIT to respond to your support request. During periods of high volume, response times may vary. Urgent issues are prioritized based on impact to campus operations.
 

Email

Email support@cau.edu and include the following information:

✅ Full Name 
✅ 900# (Student/Employee ID) 
✅ Alternate Email Address 
✅ Phone Number 
✅ Detailed Description of the Issue 
✅ Screenshot of Any Error Message(s)

Phone

Call the OIT Help Desk at (404) 880-6482

A technician will: 
✓ Collect the necessary information 
✓ Create a support ticket on your behalf 
✓ Provide you with a ticket number for tracking

🕐 Available 24/7

The technician will assist you and escalate 
the issue as needed for resolution.

What We Can Help With

If you are experiencing a technology-related issue, the OIT Help Desk is the right place to start.

Common support requests include:

  • Login or account access issues
  • Password resets and MFA assistance
  • Email and system access
  • Classroom technology issues
  • University-owned devices and peripherals
  • Software installation or access requests
  • DocuSign and Adobe access
  • Banner, Canvas, and other enterprise systems
  • General technical troubleshooting

This list is not exhaustive. If you are unsure where to go, start with the OIT Help Desk.

What to Expect

After submitting a request, you will receive a confirmation and your issue will be reviewed by the appropriate team. Please allow up to 48 hours for an initial response. Response times may vary during periods of high volume.

Contact Us

Email: support@cau.edu
Phone: 404-880-6482
Location: McPheeters Dennis Hall, Room 331H
Walk-In Support: Tuesday–Thursday | 
10:00 a.m.–12:00 p.m., 1:00–3:30 p.m.

Quick Links
MyCAU
My Password Portal
IT Support

Clark Atlanta University
223 James P. Brawley Dr., S.W.
Atlanta, Georgia 30314
(404) 880-8000
© 2026 Clark Atlanta University