Office of Information Technology and Communications

Information Technology and Communications

Mission

Deliver value-added innovative services that empower, enhance, and engage faculty, staff, and students.

Vision

OITC will be recognized as a high-performance team providing technological excellence that advances Clark Atlanta University’s strategic goals.

Support

OITC facilitates and supports:

Banner Administrative System Access (Panther Portal and AppNav)
Maintenance of students, faculty, and staff PantherIDs security
Student Office 365 Email System
Faculty and Staff Exchange Email System
CANVAS Learning Management System
Full Ethernet connectivity (wired) in all academic, administrative, and residential hall buildings
Wireless 802.11a/b/g/n network access available throughout campus including all academic buildings, administrative buildings, common areas in residence halls and promenade, and Quads
Over 100 Technology enhanced (Smart, Zoom Room or ViewSonic Boards) classrooms and teaching labs
MyPassword Portal for self-service management of PantherID passwords
McAfee Anti-virus and malware software
Microsoft Office 365 Professional version
Siemens VOIP Telephone System
HelpDesk for all student, faculty, and staff technology questions

The CAU Service Desk provides support to all users of CAU’s technology resources. The Service Desk can be reached by phone 24/7 at 404-880- 6482(OITC).

You may also email support@cau.edu to create a ticket for your issue. A technician will contact you within 72 hours.

Please be sure to thoroughly describe your issue and include any error message you receive. Include your 900#, a phone number, and an alternate email address if your issue is related to access to your email.

Office of Information Technology and Communications

Phone: 404-880-6482
Email: support@cau.edu
McPheeters-Dennis Hall, 331
Clark Atlanta University 223 James P. Brawley Drive, S.W. Atlanta, GA 30314

Network Services and Security

Mission Statement

To provide and maintain the highest quality of Network and Telecommunications services, consisting of the transport network infrastructure and supporting equipment for voice, video surveillance, wireless and data connectivity for Clark Atlanta University. To provide and maintain the health, performance and security of the network, to research and evaluate new technologies as they pertain to the needs of the University.

IT Security

The Office of Information Technology works to keep your information secure. Network security is an over-arching term that defines that the policies and procedures employed by network security will protect and avoid unauthorized access, exploitation, modification, or denial of the network and network resources. OITC security believes in a collaborative approach where both OITC security and its users work together to secure the network environment.

While there is no network that is immune to attacks, a stable and efficient network security system is essential to protecting client data. In doing so, the following tips will help secure your password:

Password Security

Choose a strong password that cannot be easily guessed
Never give out your password–the Clark Atlanta University OITC Department will never ask you for your password, and no one else at the college should, either
Use dynamic passwords – Example:

Think of a phrase you can remember: “I Love College”
Make it into a password without spaces: ILoveCollege
Add dynamic attributes like numbers and symbols: 1L0ve(ollege

Passwords need to be changed every 90 days, but if you suspect your account has been compromised, immediately change your password
Consider using 16 characters or more password

Data Security at Work

Lock your screen when you leave your desk, and don’t leave items with personal information out in plain sight
Be careful of what sites you visit and what you download–when in doubt, ask the HelpDesk +1-404-880-6482 if a website is legitimate before entering any personal information
Be wary of unsolicited communications from outside businesses, especially if they ask for personal information on an unfamiliar website
For more information, see the email security page

The OITC department will always encourage you to open a Helpdesk ticket if you experience any difficulties.

TELECOMMUNICATIONS

Clark Atlanta University has a Voice-Over IP phone system. New staff will be provided with a phone, a phone number and a voice mail PIN upon their arrival to the College. For add moves and changes of a telephone please contact the helpdesk @ +1-404-880-6482

Reporting Problems:

All telephone, voice mail or line problems should be reported to the OITC Help Desk.

The Help Desk can be reached by dialing “6482 from any campus phone or +1-404-880-6482 from off-campus. Normal business hours and holidays are Monday through Friday, 9:00 am to 5:00 pm. The trouble will be logged and dispatched for resolution. Turnaround time for resolution is based on the severity of the trouble.

Voice Mail

Voice mail is provided to all faculty and staff. It is the responsibility of the owner of the voice mailbox to initialize their mailbox when it is assigned. Mailbox initialization consists of recording the mailbox owner’s name and changing the default password; recording a greeting is optional by following the prompt. To access the voice mail system dial the main voice mail number 8760 off campus dial +1-404-880-8760.

Using Your Telephone

To reach a campus extension – dial the 4-digit extension number (last 4 digits of telephone number). To reach a telephone number off-campus – dial the area code and telephone number. Intrastate and interstate long distance calls should be dialed with the area code plus the telephone number the telephone system will prompt you to enter an authorization code. Direct dialed international calls should be dialed with “011” plus the country code plus the city code plus the telephone number.

To reach the campus operator – dial “8000” press “0”

For EMERGENCIES ONLY – dial “8911” NON EMERGENCIES ONLY – dial “8623”

Cell Phone and MIFI

All devices are issue upon approval of the unit head by filling out the appropriate form.

Wireless for Students Network Login:

Please use the following information to log into the campus Wireless Network:

Connect to the Wi-Fi network: PantherExpress
1. On your machine or mobile device, open up a browser window (we recommend Google Chrome or Firefox).
2. You should automatically be redirected to the PantherExpress Wireless Network login page.

You must use your network credentials to access our wireless network. If you are having trouble accessing the PantherExpress wireless network or the signal is weak in your general location, please contact the helpdesk @ +1-404-880-6482.

Wireless for Staff and Faculty network login:

Please use the following information to log into the campus Wireless Network:

Staff and Faculty will contact the helpdesk @ +1-404-880-6482 and open a ticket to gain access to CAUnet wireless network, which is a hidden SSID.

Guest Wireless Network

Guest wireless network is available for visitors to our campuses that will allow connection to PantherGuest. Direct access is available to this network, if you have any questions contact the helpdesk at +1-404-880-6482.

Clark Atlanta University

Physical Security Video Surveillance

The Security Technology Specialist engages and partners with the Department of Public Safety where forensic data and chain of custody evidence is required.

The objective of this unit:

Increase the Security for Students, Faculty and Staff
Prevent Violence and Theft
Minimize the Cost of Vandalism
Investigate Incidents and Identify Suspects

Using Your Fax Machine

For all numbers dialed from a fax machine should dial “9-outside line and ten digits for local and long distance. Use authorization code for long distance. Dialing international should follow the steps above.

Report Outage or Issue

If you need to notify us of an outage or problem, please send an email to the CAU HelpDesk at support@cau.edu. In order to assist you better, please provide details about your issue in the email. You can access the email link provided below to get started with reporting the outage.

Ellucian (Banner Links)

Ellucian is a leading provider of technology solutions specifically designed for colleges and universities. At our institution, we rely on Ellucian’s powerful suite of tools to streamline our operations, improve our decision-making, and empower our students to succeed. Specifically, we use Ellucian’s Banner, Argos, and Degree Works systems to manage everything from admissions and financial management to academic advising and course planning.

If you are not connected to the CAU network it is recommended that you use the CAU VPN to access the following links.

Ellucian Support

Ellucian Customer Care Website (Login Required) – Access Documentation, Support, etc.
Email: BannerApps@cau.edu – Report technical issues or make requests regarding Banner, Argos, or Degree Works.

Pre-Production and Test Environment Links

If you are not connected to the CAU network it is recommended that you use the CAU VPN to access the following links.

Banner 9 Self-Service

Virtual Private Network

Use the Virtual Private Network(VPN) to connect to the university network from off-campus and access resources only available from within the network.

VPN with Clark Atlanta University Configured Profiles

VPN Profiles are supplied to departments on campus that require configured access to university resources. If you have questions, please contact the Central Help Desk at support@cau.edu or 404-880-OITC (6482).

VPN for Faculty / Staff

Virtual Private Network for General Use Download:

Installation Instructions:

Phishing

If you have received a message located below, please DO NOT click the links or respond to the email. You should delete the email immediately.

Please remain aware that you may receive suspicious emails that are not listed in the list below. If you question the validity of an email, please utilize the phishing button in your Outlook or O365 (also known as webmail).

WHAT SHOULD I DO?!

If you have already clicked a link in or responded to a phishing attempt:
1) Don’t panic!
2) Change your password
Using a different device, got to the following link and change your password:
3) Report the phishing message
Click the Phish Alert button
4) Open a support ticket
Click the link below to submit a ticket to the OITC Support team. In the body of the email, please let us know what actions you took regarding the email, and we will review the information and get back to you as soon as possible.

Email Subject	Sender	Date Received
TEST EMAIL	Test – Stephanie Singleton	10/06/2020
TEST EMAIL 2	Test – Steph 2	11/12/2020

Phishing button in Outlook

Phishing button in O365

Multi-Factor Authentication

Multi-factor Authentication (MFA) is a way of verifying that people logging into our systems are indeed the people we think they are. In these times when malicious and phishing email attacks are a daily occurrence, MFA provides a way to limit the impact of these attacks and help ensure that only authorized people are accessing our systems. This helps us to protect not only our email, but all of our data and applications connected to Office 365. Simply put, MFA is a method of authentication that requires more than one verification method. This adds a critical second layer of security when users sign-in to their CAU Office 365 account. It does this by requiring more than one method of verifying that it is really you logging into the account.

MFA Enrollment Instructions

Multi-Factor Authentication FAQs

What is Multi-Factor Authentication (MFA)?

Microsoft Multifactor Authentication (MFA) is a way of verifying that people logging into our systems are indeed the people we think they are. In these times when malicious and phishing email attacks are a daily occurrence, MFA provides a way to limit the impact of these attacks and help ensure that only authorized people are accessing our systems. This helps us to protect not only our email, but all of our data and applications connected to Office 365. Simply put, MFA is a method of authentication that requires more than one verification method. This adds a critical second layer of security when users sign-in to their CAU Office 365 account. It does this by requiring more than one method of verifying that it is really you logging into the account.

How does MFA work?
MFA works by requiring both of the following verification methods to access your account:

Something you know (your CAU username & password)

Something you have (a trusted device – your mobile phone)

Who is currently impacted by MFA?
MFA impacts all students, faculty, and staff.

What applications/systems are currently protected with MFA?

O365 applications
Canvas
Banner Administrative Pages
Banner Web

More applications will be protected with MFA in the future.

How do I enroll in MFA?
Access the MyApps portal at https://myapplications.microsoft.com to initiate the MFA enrollment. Refer to the MFA Enrollment Instructions for a step-by-step guide to the enrollment process.

What are my authentication methods for MFA?

Mobile Notification (Microsoft Authenticator app required)
Verification Code (Microsoft Authenticator app required)
Text Message
Phone Calls

OITC recommends using the Microsoft Authenticator app with the Mobile Notification method because of its ease of use. There is no need to enter a code to authenticate.

What if I don’t have a smartphone?
Please contact the OITC service desk at support@cau.edu or 404-880-6482.

What do I do if I lost my device or if I get a new device?
Please contact the OITC service desk at support@cau.edu or 404-880-6482.

Does registering for MFA give OITC access to my device?
No. Registering your device gives the device access to CAU services and doesn’t’t allow OITC to access your device.

Multi-Factor Authentication (MFA) Registration

Access the CAU website main page, scroll to the bottom of the page, and click MyCAU.
Enter your full CAU e-mail address, and click Next.

Enter your e-mail password, and click Sign in.

When the message below appears, click Next.

When the message below appears, click the dropdown arrow next to “Authentication phone” and select “Mobile app.” NOTE: Mobile app has already been selected in this dialog. Click the radio button next to “Receive notifications for verification.” Click Set up to configure the mobile app.

When the message below appears, install the appropriate Microsoft authenticator app based on the type of phone you have.

Windows phone – install from Microsoft store
Android – install from Google Play store
iOS – install from Apple App store

After installing the app, open it, click the three dots in the top right corner of the screen, select Add account and select “Work or school account.”

Use your phone to scan the QR code on your computer screen.
Your account will be added to the Microsoft authenticator app on your phone.
In the browser window on your computer, click Next.
The following screen will display indicating that the mobile app has been configured. Click Next.

When this dialog appears, tap Approve on the notification on your phone.

When this dialog appears, enter your mobile number, and click Done.

You are now registered for MFA using the Microsoft authenticator app. You will be logged into the My Apps portal where you can access the applications that have been made available to you. It will look similar to this page:

OITC plans to add additional applications in the future.

Academic Technology

Our Mission

We aim to empower instructors and learners in their use of academic technology hardware, research and implement hardware technology that is proven to increase student engagement and learning. We strive to support instructors and learners of diverse technology comfort levels in their use in academic technology and provide tools that aid in their continuous classroom technology professional development.

Academic Technology Resources

If you are having a class in-progress technical issue please call the help desk at: 1-404-880-6482 or SUBMIT A TICKET

Meet Our Team

Monique Ford
Academic Technology Manager
Office of Information Technology & Communications
mford@cau.edu
404-880-6221

Priscilla Payne
Academic Technologist
Office of Information Technology & Communications
ppayne@cau.edu
404-880-6061

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Corday Eden
Classroom Technology Support Specialist
Office of Information Technology & Communications
ceden@cau.edu
404-880-6362

Classroom Technologies

Clark Atlanta University is committed to providing instructors and learners with cutting-edge hardware technology that has been proven to increase engagement and learning. Each classroom device is unique and incorporates a wide range of functionalities that allow instructors and learners to integrate technology into daily classroom activities with ease. Find out more about the classroom technologies used across campus and how you can use them for educational technology integrations.

Apply

Office of Information Technology and Communications

Information Technology and Communications

Mission

Vision

Support

Office of Information Technology and Communications

Network Services and Security

Report Outage or Issue

Ellucian (Banner Links)

Ellucian Support

Pre-Production and Test Environment Links

Banner 9 Self-Service

Virtual Private Network

VPN with Clark Atlanta University Configured Profiles

VPN for Faculty / Staff

Phishing

WHAT SHOULD I DO?!

Phishing button in Outlook

Phishing button in O365

Multi-Factor Authentication

Academic Technology

Our Mission

Academic Technology Resources

Meet Our Team