Student Processes & Forms

Students who need to change their mailing address needs to send an email to registrar@cau.edu and include the following information:
 

Email Subject: Request for change of mailing address

• Full Name
• 900#
• New mailing address

New/Incoming students and First Semester Freshmen before the first day of class:
Please contact the CASS office (success@cau.edu) for major/minor/concentration changes and updates.

Continuing Students and New/Incoming students after the first day of class:

PLEASE READ:
Program (Major/Minor/Concentration) changes are completed via DocuSign.

Please select the option below that fits your scenario and complete the necessary DocuSign form(s).

IMPORTANT NOTES:

1. You must read and select the correct scenario(s). You may need more than one form (for example, a change of major and adding a minor requires a change of major/concentration AND a declaration of minor form).
2. You must enter your FULL NAME (First and Last Name) when prompted for your name.
3. You must enter your CAU student email address when prompted for your email.
4. You must enter your FULL 9-digit 900 number when prompted for your 900#.
5. Incorrect and/or incomplete forms will be voided.
6. The change is not immediate. It must go through a series of signatures and be updated manually. Processing time can vary greatly based on both high volumes, peak times, and the completion of signatures from the academic departments.
7. When the change is complete, all parties will receive a ‘Completed’ email via DocuSign.
8. If you would like an email that will allow you to follow the status of completion, after clicking ‘Begin Signing’, click ‘Finish Later’ and use the link provided in your email to complete your request.
   To view the status of your form:
   1. (In the email) Click ‘Review Document’
   2. Click ‘Continue’
   3. Review completed vs. missing signatures.
   4. To view details of who has viewed/signed click ‘History’ (cell phone: click Menu at the top right; computer: click More).

Check your Degree Works first to ensure you enter the correct information. Incorrect and/or incomplete forms will be voided.

Please click the name of the applicable scenario below to submit your request(s):

SCENARIO 1:
I already have a major, minor or concentration and I want to make a change (please confirm in Degree Works first):

CHANGE OF MAJOR/CONCENTRATION

CHANGE OF MINOR

SCENARIO 2:
I do NOT have a concentration or minor and I want to add/declare one (please confirm in Degree Works first):

DECLARATION OF CONCENTRATION

DECLARATION OF MINOR

SCENARIO 3:
I already have a major, minor or concentration and I want to add a second major, minor, or concentration:

2nd MAJOR/CONCENTRATION DECLARATION

2ND MINOR DECLARATION

SCENARIO 4:
I want to DROP a second major, second concentration, or any minor:

DROP 2nd MAJOR/CONCENTRATION

DROP 2nd CONCENTRATION

DROP MINOR (1st or 2nd)

For questions email Ms. James at ajames2@cau.edu. Be sure to include your full name, 900#, and specific question/issue.

You must request a Course Override if you need an override for the following registration issues:

• Class Full
• Time Conflict
• Special Permission Needed (Instructor Permission, Major/Program Restrictions)
• Prerequisite Waivers
• Duplicate Course (Special Topics)

Note: Override approval is up to the Professor(s) and Department Chair and is not guaranteed.

Contact the department that corresponds with the course. This may not be the same as your major department. If the instructor/department approves, the administrative assistant of that department will create an override in Banner that will allow you to register.

Graduate students receiving a repeat error for a prior 'C' grade, please contact Ms. Anya James at registrar@cau.edu (be sure to include your full name, 900#, the CRN# with the error, and a note of the error type).

Click here to check the University Directory for Academic Department contact information.

Students can make class schedule changes (add/drop) through Tuesday, January 20, 2026.

Removing/dropping courses after January 20, 2026 are considered withdrawals. Withdrawals do not count in your GPA but are reported on your transcript with a grade of 'W'.

Course withdrawals can be completed online via Experience > Registration Self-Service > Register for Classes > Drop the specific class.

Important Notes:

• Students with Student Account holds on their account cannot withdraw online and must request a Course Withdrawal Form from the Office of the University Registrar via email to registrar@cau.edu.
• First semester freshmen cannot withdraw from classes online and must visit the CASS office to discuss the ramifications of withdrawing from classes and complete the course withdrawal process.
• Athletes should contact their Athletic Academic Advisor before withdrawing to discuss any changes to eligibility.
• VA Students should contact the CAU VA Representative, Mr. Brodrick Walker at registrar@cau.edu before withdrawing to discuss any ramifications to VA benefits.

THE DEADLINE TO WITHDRAW FROM COURSES PER SEMESTER FOR THE 25-26 ACADEMIC YEAR ARE AS FOLLOWS:

• Fall 2025 - Friday, October 24, 2026
• Spring 2026 - Friday, March 27, 2026
• Summer Session I 2026 - Monday, June 22, 2026
• Summer Session II 2026 - Wednesday, July 1, 2026

WITHDRAWAL FROM THE UNIVERSITY UTILIZES A DIFFERENT PROCESS.
Please see the UNIVERSITY WITHDRAWALS section below to withdraw from the University.

Cross Registration – AUC:

AUC Cross Registration for Spring 2026 open date for Clark Atlanta University is Saturday, January 10, 2026.

Student Process:

NEW PROCESS INSTRUCTIONS
Step 1: Confer with your CAU departmental advisor to determine if AUC Cross-Registration Course(s) are needed.
Step 2: Review the CAU Class Schedule to determine if needed course is offered.
    - Only courses listed on the CAU schedule in Experience will be available for cross-registration.
    - Morehouse course subjects begin with an ‘H’.
    - Spelman course subjects begin with an ‘S’.
Step 3: Register for the course through Experience > Registration Self-Service as you would a traditional CAU course.

Additional Notes:

• Cross-Registration is open for Juniors, Seniors and students with majors/minors in consortium agreement programs (Public Health, Art History, Curatorial Studies, ROTC).
• There is no longer a stand-alone course supplement, Spelman/Morehouse courses open to CAU students for cross-registration are now visible on the CAU schedule through Experience.
• Seats available are listed and are on a first-come-first-served basis. Overrides are not allowed for cross-registered courses.
• Courses not listed on the schedule in BannerWeb are not applicable for cross-registration.
• Instructors cannot offer or grant permission to courses for cross-registration that are not listed for cross-registration in the CAU Experience system (Banner).
  • Instructors that would like to offer classes not currently listed would need to contact their Department Chair, who must contact the Registrar.

  • The Registrars of the host and participating institutions will set up the course in both Banner systems.

     

Questions: Contact Ms. Anya James via email at registrar@cau.edu. Always include your full name, 900#, and exact issue (with full course details, etc.)

Cross Registration – ARCHE:

The deadline for Spring 2026 ARCHE registration was November 15, 2025.

The deadline for Fall 2026 ARCHE registration is April 15, 2026 and will open closer to the opening of traditional registration.

All issues related to Degree Works should be sent to registrar@cau.edu.

Always include your full name, 900#, and exact issue (with full course details, etc.)

For transfer/transient credit inquiries, please see the Transfer Credit and Transient Credit areas below.

Click here to initiate inquiry

Diploma Re-orders are available via mail.
Download and fill out the attached Diploma Re-order form and follow form instructions.

Diploma Re-order Form

Fee $50.00 – via Money Order or Cashier’s Check
Payable to Clark Atlanta University

Important:
Form and fee must be mailed together.
The processing time is 6 to 8 weeks from the date the order is submitted not the date the request is received.
Orders are submitted twice a month, usually around the 15th and 30th.

Please contact Martha Henderson at regsitrar@cau.edu for additional information and questions.

Currently Enrolled Students

Enrollment Verification for currently enrolled students (after February 2, 2026) can be obtained in the National Student Clearinghouse through CAU's Experience portal. If you do not see the card, search for Student Enrollment Verification.
 

Students who need:

• Enrollment verification for Spring 2026 before February 2, 2026,
• Additional forms completed, and/or
• Enrolment verification for prior semesters, 

Please submit your request via DocuSign below:
Click here to request Enrollment Verification

PLEASE NOTE: THE PROCESS TAKES 3-5 BUSINESS DAYS.

If you have any questions, please contact the Office of the University Registrar via email at registrar@cau.edu. Be sure to send your message from your CAU email address and include your Full Name, 900#, and your detailed question. Please do not email forms for completion - use the request link above to ensure we have all the information needed to complete your request.
 

Prior Enrolled Students

Prior students who need enrollment verification from prior semesters or a letter of non-enrollment must send their request via DocuSign below:

Click here to request Enrollment Verification

PLEASE NOTE: THE PROCESS TAKES 3-5 BUSINESS DAYS.

Determine who can/cannot have access to your educational records.

Students can create their FERPA designations in Experience.

1. Go to MyCAU
2. Click CAU Ellucian Experience
3. Click FERPA
4. Indicate disclosures and nondisclosures
5. Enter authorizations
6. Enter Code Word (a word that must be given to us by your authorized person(s) to disclose - if disclosures are designated)
7. Click 'Submit' 

Students can change and/or remove authorized persons and disclosures at any time by submitting another FERPA form.

Click here for more information on FERPA.

Full-time dissertation/thesis certification forms should be completed via DocuSign.

IMPORTANT NOTES:

1.    Before you begin, you will need both the name and business email address for the following parties:

• Your Research Advisor
• Your Academic Department Chair or Dean
• The Academic Department Administrative Assistant

2.    You must enter your FULL NAME (First and Last Name) when prompted for your name.

3.    You must enter your CAU student email address when prompted for your email.

4.    You must enter your FULL 9-digit 900 number when prompted for your 900#.

5.    Incorrect and/or incomplete forms will be voided.

6.    The change is not immediate. It must go through a series of signatures and be updated manually. Please allow approximately 5 business days in non-peak times for completion. Peak times will take longer to complete due to high volumes.

7.    When the change is complete, all parties will receive a ‘Completed’ email via DocuSign.

Incorrect and/or incomplete forms will be voided.

Submit a Full-time Dissertation/Thesis Certification Form

Grade changes must be initiated by the instructor of the course with valid justification. Contact your instructor to initiate this process.

Click here to download the Graduate Foreign Language Reading Exam Request Form

Students intending on graduating within the next three (3) semesters (Spring 2026, Summer 2026, Fall 2026) must submit an ‘Intent to Graduate’ via Experience which will start the graduation application process.

To submit an ‘Intent to Graduate’:

1. Go to MyCAU
2. Click CAU Ellucian Experience
3. Go to the the Students Self-Service Card and click 'Open Student Dashboard' (If you don't see the card search for 'Student Srlf-Service'
4. Click 'Student Profile'
5. In the left navigation bar, click 'Apply to Graduate'
6. Enter the current semester
7. Enter the semester you plan on completing your degree
8. Follow the additional prompts.

This will notify your department that you expect to graduate in the semester indicated.

Once the Office of the University Registrar reviews your information, you will receive a formal Graduation Application Form from DocuSign via email.

Download the Change of Name and or Social Security Number Request Form and follow the instructions to submit a change of name and/or change of Social Security number.

Download Change of Name and/or Social Security Number Request Form

Current Students:
BannerWeb is now Experience which utilizes single sign-on (CAU email address and password). Please remove any bookmarks you have saved that direct you to BannerWeb as they no longer work.

All current students should be logging into "Experience".

• Go to the CAU website, find "MyCAU" at the bottom in the footer.
• Log in using your single sign-on credentials (school email address and password [not a PIN], same login information you use to log into your school email).
• Click CAU Ellucian Experience Prod

For password issues, please contact OITC for assistance email at support@cau.edu or via phone by calling (404) 880-6486.
CANVAS / EXPERIENCE / DEGREE WORKS / EMAIL / SYSTEM PASSWORDS must be addressed by OITC.

Incoming Students (Payment of Confirmation Fee):

Please refer to your red-letter for your permanent PIN. Entering the PIN incorrectly three times will disable your account.

If you happen to disable your account, please send a request to re-enable your account to registrar@cau.edu. Be sure to include your full name, 900#, purpose of your message (disabled permanent PIN) and that you are an incoming student attempting to pay your confirmation fee.

Former Students:
Former students have limited access to Experience (Banner) using their 900# and permanent 6-digit PIN.

Entering the PIN incorrectly three times will disable your account. Login PINs may be reset by contacting the University Registrar via email to registrar@cau.edu. Please include your full name and 900# (or date of birth if you no longer remember your 900#).

Click here to access Experience as a former student

Tax Notification (information for IRS form 1098-T) can be obtained online:

1. Go to MyCAU
2. Click CAU Ellucian Experience
3. Go to the the Students Self-Service Card and click 'Open Student Dashboard' (If you don't see the card search for 'Student Srlf-Service'
4. Under Student Accounts, click Student Tax Notification
5. Select applicable tax year

Time ticket errors will be resolved by contacting the University Registrar via email at registrar@cau.edu.
Please include your full name and 900# and that you have received a time ticket error.

Notes:
•Undergraduate incoming students do not receive time tickets and will have their registration completed by the Center for Academic Student Success (CASS).
•Readmits must first be complete the readmission process and have the process completed (status in Banner updated by Admissions) before a time ticket can be created.

Initiate request

Current Students

Official and Unofficial Transcripts (Electronic)

Electronic transcripts can be ordered by accessing the Parchment eTranscript system at www.parchment.com.

Once in Parchment:

[New Users] Create a New Learner Account with Parchment and get confirmation through your student email and continue to the 'Returning Users' instructions.

[Returning Users] Log into the Parchment system and follow the prompts.

Transcript Fees, paid online directly through Parchment:

• Unofficial Transcript – $5.00 each
• Official Transcripts – $10.00 each

Important Notes:

• Official transcripts must be sent directly to the receiver. If you send an official transcript to yourself, and forward it to the requestor, the transcript is no longer considered official.
• Transcript transmission takes approximately 30 minutes.
• If you encounter issues with obtaining your transcript through Parchment, please contact our transcript specialists directly via email at transcripts@cau.edu with subject "Transcript Order Issue". Include your full name, 900#, and error message you are receiving.

Official and Unofficial Transcripts (Paper)

Students may request a paper transcript by visiting the Office of the University Registrar and completing a Transcript Request Form.

Transcript Fees:

• Unofficial Transcript – $5.00 each
• Official Transcripts – $10.00 each

Payment Options:  Cashiers Checks and Money Orders are acceptable forms of payment for  transcript requests via the mail or walk-in requests received in the Office of the University Registrar (made payable to Clark Atlanta University).  Cash and Credit Card payments are accepted in the Office of Student Accounts,  204 Haven-Warren.   NO PERSONAL CHECKS will be accepted for payment of transcript fees.  NO FAXED or EMAILED requests for transcripts will be honored or processed.

Unofficial and official transcript requests will be processed within 3 – 5 business days (7 – 10 during peak times).

For questions regarding transcript requests, please contact the Office of the University Registrar at (404) 880-8938 or via email at transcripts@cau.edu.

Prior Students

Official and Unofficial Transcripts (Electronic)

Most prior students may order an official or unofficial electronic transcript by accessing the Parchment eTranscript system. 

If you are a prior student and do not have your 900# (Student ID). Please send the following information to our Transcript Specialist at transcripts@cau.edu:

• Full Name while attending CAU
• Years Attended
• Degree Level(s) (Undergraduate, Graduate)
• Date of Birth, including the year

Note: Some students who attended prior to the year 2000 may not have an eTranscript available. We will be able to ascertain that information once we review your record utilizing the information above.

To request an electronic transcript:

Go to www.parchement.com

Once in Parchment:

[New Users] Create a New Learner Account with Parchment and get confirmation through your student email and continue to the 'Returning Users' instructions.

[Returning Users] Log into the Parchment system and follow the prompts.

Transcript Fees, paid online directly through Parchment:

• Unofficial Transcript – $5.00 each
• Official Transcripts – $10.00 each

Important Notes:

• Official transcripts must be sent directly to the receiver. If you send an official transcript to yourself, and forward it to the requestor, the transcript is no longer considered official.
• Transcript transmission takes approximately 30 minutes.
• Some students who attended prior to the year 2000 may not have an eTranscript available. If you encounter issues with obtaining your transcript through Parchment after you've obtained your 900#, please contact our transcript specialists via email at transcripts@cau.edu with subject "Transcript Order Issue". Include your full name while attending, date of birth and the year(s) attended.

Official and Unofficial Transcripts (Paper)

Prior students may request a paper transcript by visiting the Office of the University Registrar and completing a Transcript Request Form.

Individuals without ready access to campus must submit a written request with the following minimum information:

• Student Name (while attending CAU, CC, or AU)
• Student Social Security Number / Identification Number
• Date of Initial Enrollment
• Date of Graduation (or last date attended)
• Name of Organization or Institution to receive transcript
• Complete address where transcript will be sent
• Number of transcripts requested
• Cashiers Check or Money Order for Transcript Fees (NO PERSONAL CHECKS)

Please mail your request to:

Office of the University Registrar
Clark Atlanta University
Attn: Transcripts
223 James P. Brawley Dr., S.W.
Atlanta, GA 30314

Transcript Fees:

• Unofficial Transcript – $5.00 each
• Official Transcripts – $10.00 each

Payment Options:  Cashiers Checks and Money Orders are acceptable forms of payment for  transcript requests via the mail or walk-in requests received in the Office of the University Registrar (made payable to Clark Atlanta University).  Cash and Credit Card payments are accepted in the Office of Student Accounts,  204 Haven-Warren.   NO PERSONAL CHECKS will be accepted for payment of transcript fees.  NO FAXED or EMAILED requests for transcripts will be honored or processed.

Unofficial and official transcript requests will be processed within 3 – 5 business days (7 – 10 during peak times).

For questions regarding transcript requests, please contact the Office of the University Registrar at (404) 880-8938 or via email at transcripts@cau.edu.

Transcripts should be sent to admissions@cau.edu.

Transfer credit questions can be addressed by contacting Ms. Natasha Vercher via email at registrar@cau.edu.

Please be sure you include your full name, 900#, the transfer school(s) attended, and approximate day you sent your transcripts.

Students must obtain permission via Transient Permission Form to take transient courses.

Approval via COMPLETED TRANSIENT PERMISSION FORM must be granted BEFORE taking any transient courses. 

IMPORTANT NOTES:

• Before you start, you will need the following:
  • Full Name and Email Address of your Advisor (it is best to fill out the form with your Advisor)
  • Name of the Host Institution and Email Address of their Admissions Department
  • List of courses you plan on taking at the Host Institution (including subject code, course number, course title, and number of credits)
  • List of corresponding CAU courses the transient course is expected to replace (including subject code, course number, course title, and number of credits)
• You must enter your FULL NAME (First and Last Name) when prompted for your name.
• You must enter your CAU student email address when prompted for your email.
• Incorrect and/or incomplete forms will be voided.
• Please plan enough time for the form to go through the permission process. Please allow approximately 10 business days in non-peak times to go through all departmental reviews. Peak times may take longer to complete due to high volumes.
• If the request is approved, all parties will receive a ‘Completed’ email via DocuSign.
  • Note: If the request is denied, all parties will receive an email via DocuSign.
• If you would like an email that will allow you to follow the status of completion, after clicking ‘Begin Signing’, click ‘Finish Later’ and use the link provided in your email to complete your request.
  To view the status of your form:
  1. (In the email) Click ‘Review Document’
  2. Click ‘Continue’
  3. Review completed vs. missing signatures.
  4. To view details of who has viewed/signed click ‘History’ (cell phone: click Menu at the top right; computer: click More).

IMPORTANT: You must take the exact course(s) listed on your form. If the courses change, you will to restart the process with a new form.

SUBMIT A TRANSIENT PERMISSION FORM

Official withdrawals from the University must be completed via DocuSign.

THE DEADLINE TO WITHDRAW FROM THE UNIVERSITY PER SEMESTER ARE AS FOLLOWS:

• Fall 2025 – Friday, December 16, 2025 @ 5:00 PM
• Spring 2026 – Friday, May 8, 2026 @ 5:00 PM

Application for Withdrawal from the University

Important Notes:

• Students who wish to retain their grades for the current term (and are not planning on returning to CAU) should not complete a University Withdrawal form and should follow these steps:
  • Do not register for the upcoming semester. If you have, drop all but the last class and send an email to registrar@cau.edu notifying us that you do not plan to return and you would like us to drop your last class. Be sure to include your full name and 900#.
  • If you are in housing, notify Residence Life you are not returning.
  • If you are transferring to another institution, transfer your financial aid via https://studentaid.gov/.
  • Ensure your final grades are posted before ordering an official transcript.

This process is not used to withdraw from individual courses. To withdraw from one or more courses and remain a CAU student please refer to the Course Withdrawals section in Student Processes of this webpage.

Utilizing your VA Benefits, towards your tuition here at Clark Atlanta University

Please see the following steps (outside of the normal actions required for the Undergraduate/Graduate Admissions Program). As well, I have attached a VA Information Sheet that outlines our Veteran Benefits process:

Veteran Affairs

Apply for VA Benefits through the following website or hotline & obtain your entitlement status:              

Click here for more information on the GI Bill and other VA education benefits 

Click here for Chapter 35 Survivors' and Dependents' Educational Assistance (DEA)

• Provide CAU with your COE (Certificate of Eligibility)
• Complete a CAU-NEW Student VA Application (Link below)
• Register for Courses
• Become Financially Enrolled
• Identify to the SCO – School Certifying Official (Mr. Walker) you are financially enrolled
• SCO will certify your enrollment through the VA System

VA Hotline: 1-888-442-4551

Can I get a copy of my education decision letter?

Click here for a replacement GI Bill Benefit Certificate of Eligibility

• Provide a copy of your Certification of Eligibility Letter to the following email address; at the beginning of the first term of your matriculation: Bwalker@cau.edu
• Once you are accepted to the institution and have obtained a copy of  your Certification of Eligibility Letter, from the VA. Please complete and submit the New Student Form: Veteran Affairs Application-New Students
• Each semester thereafter the student must complete the following Returning Student Form: Veteran Affairs Application-Returning Students
• Please continue to follow the steps in the attached “STUDENT VETERAN AFFAIRS INFORMATION SHEET”
• Please see the steps shown in the attached document of “Initial Certification for Veteran & Dependent Students”

Use the links below to:

Review the Student Enrollment Process

Utilize the GI Bill Comparison Tool             

Contact information for the CAU VA Representative:

Mr. Brodrick Walker | (404) 880-8100 | bwalker@cau.edu

Advisement for Spring 2026 begins Monday, March 16, 2026

The Web Registration Form is used by students to provide Academic Advisors with the list of courses they would like to take in the upcoming semester. Most Academic Advisors will request you complete this form before you meet with them for advisement to register for the next term.

Important Notes:

• Students must be advised by their Academic Advisor before they can obtain a registration PIN.
• Registration PINs can only be provided to students through their Academic Advisor/Departmental Administrative Assistant, or Department Chair
• Students who complete advisement before registration opens have the best success at completing registration and obtaining the class times and instructors they prefer
• Although most holds will prevent a student from registering, holds do not prevent advisement. Do not wait until a hold is removed to get advised.
   

Click here to download the Web Registration Form