PAWCard FAQ

  1. What is a PAWCard? The Panther PAWCard also known as the PAWCard is the official ID card for Clark Atlanta University. The PAWCard also:
  • Identifies you as a CAU student  Allows you access to the dining hall to use your meal plan
  • Allows access to use your dining bucks at Dunkin Donuts, Wicked Wings, Panther Smoothie, Chick-fil-A and select food trucks.
  • Grants you access to parking when a permit is purchased.
  • Grants you access to the library.
  • Grants you access to ride the Atlanta University Center (AUC) Shuttle Bus
  • Allows you to make copies and prints on multi-function machines across campus
  • Allows you to gain access to residence halls (based on your credentials)
  • Allows you to purchase goods and services on campus using the PAW Cash account
  • Identifies you as a CAU student for discounts at participating local businesses
  • Gets you into CAU sporting and other special events
  1. Where/how do I get my PAWCard? PAWCards are issued by the PAWCard Office, which is located on the 3rd Floor of the Student Center. You must be financially enrolled and have completed the PAWCard consent form. Please bring a photo ID, such as a drivers’ license, passport or some other official/government picture ID, so that we can verify your identity.
  2. Is there a fee for the PAWCard? No, there is no fee for your first PAWCard. However, if your PAWCard is lost or stolen, you will be required to pay a replacement fee of $25 for a new PAWCard.
  3. Where is the PAWCard Office located? The PAWCard Office is located on the 3rd Floor of the Student Center. We are open Monday through Friday from 9:00 AM until 5:00 PM. We may also be reached at 404-880-8PAW (8729).
  4. Can I pick up my friend’s PAWCard? No. The PAWCard will only be issued to the specific cardholder and must be picked up in person.
  5. What do I do if my PAWCard does not allow access to my assigned Residence Hall? There could be several reasons why your PAWCard does not work for your residence hall. The PAWCard office will need to confirm that you are financially enrolled and have a charge on your Banner Account in order to provide access to the residence hall. We ask that you please stop by the Panther PAW Office, so that we may assist you. We may also be reached at (404)880-8PAW (8729).
  6. What do I do if my PAWCard is not allowing me access into the Dining Hall to use my Meal Plan? There could be several reasons why your PAWCard does not work for your meal plan. We will need to confirm that you are financially enrolled and have a charge on your Banner Account, in order to provide access to the meal plan. We ask that you please stop by the Panther PAW Office, so that we may assist you. We may also be reached at (404)880-8PAW (8729).
  7. Why did my PAWCard stop working? There are a number of reasons why a PAWCard may stop working. Some of the more common reasons area as follows:
  • Your ID card is bent or cracked
  • The magnetic stripe on your PAWCard could be damaged
  • The magnetic stripe on your PAWCard has become demagnetized
  • You are using a card that you replaced
  1. Is it possible to have more than one active card? No. For security reasons we do not allow more than one PAWCard ID card to be activated.
  2. What if I do not like my picture? We will be more than happy to take another picture.  However, there is a $25 replacement card fee for all new cards.
  3. I lost my new card but found my old card, can I get the old card activated? Unfortunately, we cannot activate an old card once it has been replaced. Every PAWCard has a 16-digit number that is unique to each card. When we replace a card, we change the 16-digit number, which retires the old number. The system remembers that number and will not allow us to reuse it again once it has been retired. You will have to purchase another PAWCard, with a $25 replacement fee.
  4. What do I do if I cannot find my PAWCard but not able to purchase a new one right away? If you are not able to locate your PAWCard you can go on-line to CAUPAWCardCash to deactivate card or you can come to the PAWCard Office and we can deactivate your card for you. This will prevent any unauthorized transactions on your account. If you find it, you can sign in and re-activated your card or come to the PAWCard Office.   If you are not able to find your card, you may request a new card by visiting the PAW Card Office. The replacement card fee is $25.
  5. How can I add funds to my PAWCard? Students, faculty, staff log in with your University credentials (username and password) at: https://eacct-CAUPAWCARDCAS-sp.blackboard.com/GOCard  or come to the PAWCard Office.
  6. How can a parent or relative make a deposit? Click "Make a guest deposit" on the login page.  No need to login.  Please be sure to know the student University ID # that is receiving the deposit!
  7. How long before the money appears on my PAWCard account? Immediately!  Once the credit card transaction successfully processes, the money is instantly added to your PAWCard Cash account.
  8. I see my credit\debit card has been charged, however the funds are not posted to the PAWCard Cash account.  How do I get my money back on my credit\debit card?  If your credit card has been authorized for the purchase but a system problem prevented the funds from being added to the PAWCard, the transaction has automatically been voided. The funds will be returned to your credit\debit card based on the terms of the issuing bank of your credit\debit card.  This can take 2-5 business days depending on the issuing bank's policy.
  9. Can I upload my photo through the eAccountsNo, this option is not active.
  10. What happens to the money on a lost card?   Any funds left on your card will be transferred to your new card. New cards can be obtained from the PAWCard Office for a fee of $25. Please be certain to deactivate your card on the online card office.  The PAWCard Office is not responsible for funds used on a lost or stolen card.
  11. Can I get a refund of unused funds on my card when I graduate or leave CAU?  Yes, balances over $10 can be refunded back to your student account.  A refund request form must be submitted before a refund can be processed.  Upon receipt of a refund request form a refund will be issued to your student account less a $10.00 processing fee.  If a student does not owe the University any monies then he/she should expect a full refund for the remaining amount of the Panther PAW Cash Account less an administrative fee of $10.00 for account closure.